Frequently Asked Questions

GENERAL

What is the cost of shipping?

We offer FREE retail shipping within the UK on orders over £20.  Standard delivery is £3.50. We Currently do not offer shipping outside of the UK.

How long will it take for my preserves to be delivered?

Normal shipping times normally takes approximately 2-3 working days, but these times may increase during busy periods. If your product has not arrived please feel free to contact us to check on your delivery

I haven't received my item. What can I do?

Delivery normally takes 2-3 working days but there can often be delays especially during holiday and busy periods. If a delivery has still not been received within a suitable amount of time please Contact us to check on delivery status. If you are in a rush, First Class Delivery options are available at checkout.

Refunds

If there are any issues, please feel free to Contact us. We will get back you you within 48 hours.

Product

Are your preserves organic?

All of our preserves are certified organic by the Organic Soil Association and contain around 98% organic ingredients, from our locally sourced fruit in our jams down to the herbs and spices in our churtneys we source the highest grade of ingredients possible.

Are your preserves suitable for Vegans?

Yes ALL of our preserves are Vegan and we are certified by the Vegan Society. Click the following link to check our certification status

Are your preserves dairy free?

Yes. All of our products are free from dairy.

How long do the preserves last?

Our preserves have a shelf life of 12months; once opened your Jam or Chutney should be stored in a refrigerator and last up to 4 weeks.

Is your packaging eco friendly?

All of jars and packaging is recyclable and ethically sourced. We also have some great ideas on how to reuse our jars coming soon.

Have you any suggestions for serving Nana Nairne Preserves?

We have lots of innovative serving suggestions regularly uploaded to our website; please visit or join our Recipes and Serving Suggestions page for more information.

OUR ASSOCIATIONS

Associations - The Trussell Trust

From our inception we have wanted to do our part in the fight against hunger.

What we are doing to help

Associations - The Vegan Society

All of our products are Vegan, and we are members of the Vegan Society.

Why are our products Vegan?

Associations - The Organic Soil Association

Our preserves are 100% natural and made with on average 98.5% organic ingredients.

Explore our Organic principles